Privacy policy

Immensia operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Immensia relies on Shopify technology, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

By “personal information,” we mean information that identifies you or may reasonably be associated with you or another person. Personal information does not include information collected anonymously or that has been anonymized so that it cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including information you include in communications, such as when you submit a customer support request.
Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information including details of how you interact with the Services, such as when and how you browse or use them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
Through our service providers, when we engage them to enable certain technologies and they collect or process your personal information on our behalf.
Through our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

To Provide, Personalize, and Improve the Services. We use your personal information to deliver the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and provide a personalized shopping experience (e.g., recommending products related to your purchases). This may include using your personal information to better tailor and enhance the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions by email, text, or mail, and presenting you with online ads for products or services within the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our Services. If you choose to create an account, you are responsible for keeping your credentials secure. Do not share your username, password, or other access details with others.
Communications with You. We use your personal information to provide customer support, respond to your communications, deliver effective services, and maintain a business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, investigate or participate in civil subpoenas, actual or potential litigation, or other legal proceedings, and enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order processing, and shipping).
With business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to deliver personalized advertising across different merchants and websites. These partners will use your information in accordance with their privacy notices. Depending on your location, you may have the right to instruct us not to share your information for targeted advertising.
When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or when you use social media widgets or login integrations.
With our affiliates or group companies.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas or search warrants), enforce our terms or policies, and protect or defend the Services, our rights, or the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information related to your access and use of the Services in order to provide and optimize them. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries different from your residence, in order to deliver and optimize the Services.

Additionally, to help protect, expand, and improve our business, we use certain enhanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. In such cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding this use.

For more details on how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as their terms and conditions. We are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of information found there.

Information you provide in public or semi-public areas, including social media platforms, may also be viewed by other users of the Services and/or those platforms, without limitation as to how it may be used by us or third parties.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us to request deletion. As of the effective date of this Privacy Policy, we are not aware of having “sold” or “shared” (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission. Do not use insecure channels to send sensitive information.

We retain your personal information for as long as necessary, depending on factors such as whether we need the data to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, apply only in certain circumstances, and we may deny your request as permitted by law:

Right to Access/Know – You may request access to the personal information we hold about you.
Right to Deletion – You may request deletion of the personal information we hold about you.
Right to Rectification – You may request correction of your personal information.
Right to Portability – You may request a copy of your personal information and, in some cases, transfer it to a third party.
Right to Opt Out of Sale/Sharing or Targeted Advertising – Depending on your location, you may opt out of the “sale” or “sharing” of your personal information or its use for targeted advertising. You may also exercise this right via Global Privacy Control.

If you reside in the UK or the EEA, you may also:

Object to Processing or Request Restriction of processing for certain purposes.
Withdraw Consent where processing is based on consent.

You may exercise your rights via the Services or by contacting us (details below).

We do not discriminate against you for exercising your rights. We may need to verify your identity before processing requests. Under applicable law, you may also designate an authorized agent to act on your behalf.

Complaints

If you wish to file a complaint about how we handle your personal information, you may contact us (details below). Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence.

If we transfer data outside the EEA or the UK, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the UK authority, unless the country has been deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice where required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may:

📧 Email us at: immensia.help@gmail.com

For data protection law purposes, we are the data controller of your personal information.