Terms of service

Welcome to IMMENSIA. By accessing our website and using our services, you agree to comply with the following Terms of Service. These terms govern your use of the IMMENSIA online store and your purchase of our products. IMMENSIA is a clothing brand based in Portugal, operating primarily through its official website.

By placing an order on our website, you confirm that you are at least 18 years old or have permission from a legal guardian, and that all information you provide is accurate and up to date. You also agree to use our services in accordance with all applicable laws.

All products shown on our website are subject to availability. We reserve the right to limit quantities, change prices, or discontinue products without prior notice. While we do our best to present our products and their colors as accurately as possible, we cannot guarantee that your screen’s display will reflect the exact appearance of the item.

Once an order is placed, you will receive a confirmation email. However, this does not yet represent a binding agreement. The sale is only considered final once the order is processed and shipped. All prices are shown in Euros (€) and include VAT for orders within the European Union. IMMENSIA reserves the right to adjust pricing at any time. Payments are made securely using the methods available at checkout, including credit/debit cards and PayPal.

Shipping times and costs depend on the destination. We are not responsible for delays caused by carriers, customs procedures, or force majeure. It is the customer’s responsibility to ensure that the shipping address is correct at the time of purchase. For more details, please refer to our Shipping Policy.

Returns and exchanges are accepted within a limited period, as long as items are returned in their original condition — unworn, unwashed, and with all original tags. For detailed conditions, please see our Return & Exchange Policy.

All content on the IMMENSIA website, including images, text, logos, product names, and design elements, is the intellectual property of IMMENSIA and may not be used, copied, or reproduced without prior written consent.

IMMENSIA reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being published on our website. It is your responsibility to review this page periodically.

If you have any questions regarding these terms, please contact us at immensia.help@gmail.com.